TOM Model: Transition, Ongoing Maintenance & Support

The TOM Model (Transition, Ongoing Maintenance & Support) ensures smooth system handoff, continuous performance, and user satisfaction through structured support and proactive maintenance.

Transition: Smooth Handoff

Review Tech Docs & Setup Infra

Assess existing documentation and set up the infrastructure.

Demo & Feedback

Gather stakeholder feedback on the system.

Identify Core Modules & Fixes

Pinpoint critical components and necessary fixes.

Takeover Plan

Develop a clear plan for full responsibility.

  • Deliverables:
  • Transition plan
  • Feedback
  • Updated documentation.

Ongoing Maintenance: System Health

Update Documentation

Keep documentation current.

Critical Issue Resolution

Address issues within SLAs.

Proactive Monitoring & Issue Resolution

Continuously monitor and fix issues early.

Regular Enhancements

Apply updates, upgrades, and new features.

  • Deliverables:
  • Maintenance reports
  • SLA compliance
  • Upgrade plans.

Support: Continuous Assistance

Production Support & Monitoring

Ongoing support and system monitoring.

General Maintenance

Routine system checks and optimizations.

Bug Triage & Resolution

Prioritize and fix bugs.

Feedback & Improvement

Collect feedback and drive continuous improvements.

  • Deliverables:
  • Support tickets
  • Bug fixes
  • Feedback-driven enhancements.

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